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Allan Dermot works at Omind, contributing to AI-driven customer experience solutions for modern contact centers. He focuses on AI QMS, Voice AI, and CX technologies that help enterprises improve quality, compliance, and customer engagement at scale.

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Senior Business Consultant alle Omind Technologies
Vive a Norcross, GA, 30071, USA
Dal 3150 Holcomb Bridge, Suite 300, 3rd Floor Norcross, GA, 30071, USA
Ha studiato Norcross College alle Holcomb School
Class of Bachelor of Technology
Male
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allandermot ha aggiunto una foto Altre informazioni
2026-07-01 09:51:03 - Translate

Stop Manual QA: How AI QMS Improves Customer Service Quality Assurance in Call Centers
For decades, the standard for customer service quality assurance has remained largely unchanged: a supervisor pulls a handful of random call recordings, listens to them in their entirety, fills out a score sheet, and provides feedback days—or even weeks—after the interaction occurred. This manual process is not only time-consuming and prone to human bias, but it is also...

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allandermot updated the cover photo
2026-07-01 09:37:59 - Translate

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allandermot updated the profile picture
2026-07-01 08:38:10 - Translate

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