allandermot

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Allan Dermot works at Omind, contributing to AI-driven customer experience solutions for modern contact centers. He focuses on AI QMS, Voice AI, and CX technologies that help enterprises improve quality, compliance, and customer engagement at scale.

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Senior Business Consultant at Omind Technologies
Lives in Norcross, GA, 30071, USA
From 3150 Holcomb Bridge, Suite 300, 3rd Floor Norcross, GA, 30071, USA
Studied Norcross College at Holcomb School
Class of Bachelor of Technology
Male
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allandermot added blog Other
2026-07-01 09:51:03 - Translate

Stop Manual QA: How AI QMS Improves Customer Service Quality Assurance in Call Centers
For decades, the standard for customer service quality assurance has remained largely unchanged: a supervisor pulls a handful of random call recordings, listens to them in their entirety, fills out a score sheet, and provides feedback days—or even weeks—after the interaction occurred. This manual process is not only time-consuming and prone to human bias, but it is also...

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allandermot updated the cover photo
2026-07-01 09:37:59 - Translate

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allandermot updated the profile picture
2026-07-01 08:38:10 - Translate

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