“Customer Service Automation: AI, Chatbots & Support Best...

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2026-01-09 12:48:45 - Traduzir

“Customer Service Automation: AI, Chatbots & Support Best Practices”

Picture this: A client reaches out for assistance via a short conversation, an email, or even a social media DM. They hope for a rapid, individual response, but behind the scenes, support teams are handling messages across an infinite number of channels. On both sides, delays accumulate, stress intensifies, and resentment escalates. Does it ring a bell? More than before, companies...

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